Team Lead (Customer Service) with Digital Marketing Experience
Team Lead (Customer Service) with Digital Marketing Experience
- 1 Vacancy
- 62 Views
Experience
3 - 5 Years
Employee type
Full TimePosition
Junior level
Job Description
We are seeking a skilled Customer Service Team Lead with expertise in Digital Marketing to lead and inspire our customer service team. In this role, you will oversee the customer service operations, ensuring top-notch service delivery while also driving digital marketing initiatives to boost sales and brand presence.
Customer Service Team Lead with Digital Marketing Experience
Key Responsibilities:
Customer Service Leadership:
- Lead, manage, and motivate a team of customer service representatives to achieve performance and satisfaction goals.
- Monitor and evaluate team performance, providing feedback, training, and support to ensure high-quality service delivery.
- Resolve complex customer issues, providing timely and effective solutions to ensure customer satisfaction.
- Develop and implement best practices for customer service processes to optimize efficiency and customer experience.
- Maintain and monitor team KPIs, ensuring targets are met consistently.
Digital Marketing Strategy:
- Develop and execute digital marketing campaigns across various platforms (email, social media, search engines, etc.) to increase sales and brand awareness.
- Analyze customer insights and online behaviors to optimize digital marketing campaigns for better engagement and conversion.
- Utilize SEO, SEM, and other digital marketing tools to drive traffic, optimize sales funnels, and improve customer acquisition.
- Collaborate with internal teams to ensure seamless integration of customer service and digital marketing efforts to maximize overall sales performance.
Collaboration & Reporting:
- Work closely with the marketing and sales teams to align customer service and digital marketing strategies with company objectives.
- Provide regular reports on digital marketing performance, customer feedback, and team KPIs to management.
- Stay updated on the latest trends in customer service and digital marketing to drive continuous improvement.
Qualifications:
- Proven experience in customer service management or team leadership.
- Strong background in digital marketing, with experience in SEO, SEM, social media, and email marketing.
- Excellent communication, leadership, and interpersonal skills.
- Ability to analyze data and generate insights to improve both customer service and digital marketing efforts.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency with digital marketing tools (Google Ads, Google Analytics, social media platforms, CRM software, etc.).
- Bachelor’s degree in Marketing, Business, or a related field is preferred.
Skills
Scheduling
Salesforce
Calendar Management
Excellent Communication
Time Management
Marketing
Creativity
Sales
